FOI21/22 146 Contract Details

Date published: 17/03/2022

FOI reference: 21/22 146

Date received: 28/02/2022

Date responded: 14/03/2022

Information requested

My request relates to the use inbound network services contracts which could relate to one of the following: 

1.       0800, 0845, 0870, 0844, 0300 number

2.       Routing of calls

3.       Caller Identifier

4.       Caller Profile- linking caller details with caller records

5.       Interactive voice response (IVR)

For contract relating to the above please can you provide me with?

1.       Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.

2.       Annual Average Spend: the annual average (over 3 years) spends for each supplier

3.       Contract Expiry: the date of when the contract expires.

4.       Contract Review: the date of when the contract will be reviewed.

5.       Contract Description: a brief description of the services provided of the overall contract.

6.       Contact Details: The person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address.


The information is contained within the spreadsheet below.


FOI 21/22 146 Infomation  (13 KB)