Frequently Asked Questions

Find answers to the most commonly asked questions

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Awarding 2021 - learners

Answers to your questions on how your National 5, Higher and Advanced Higher results will be decided in 2021.

Awarding 2021 - parents/carers

How results for this year's National Qualifications will be decided and what the quality assurance process will look like

Alternative Certification Model: 2021 - centres

Answers to your questions on local and national quality assurance processes for National Qualifications in 2021.

Appeals 2021 - learners

All learners will have the right to appeal their provisional result.

Appeals 2021 - teacher/lecturer

Answers to questions you may have around appeals this year.

Incomplete evidence contingency arrangement - learners

Questions you may have if you have arranged assessments for a later date.

Incomplete evidence contingency arrangement - centres

Arrangements for when there is not sufficient evidence to make an informed assessment judgement.

Centres

Whether you are a college, school, employer or training provider, our FAQs can help answer your questions.

Credit Rating

If you are interested in having your qualifications or learning programmes included in the Scottish Credit and Qualifications Framework (SCQF) these FAQs are for you.

Customised Awards

SQA's Customised Awards allow you to develop qualifications that are tailored to your needs.

Learners

If you are studying or thinking about taking one of our qualifications, our FAQs can answer most of your questions, especially around exam time.

National Qualifications

Answers to questions you may have about our National Qualifications that support Scotland's curriculum.

Results

Get answers to common questions we receive about results.

SCQF

The Scottish Credit and Qualifications Framework (SCQF) is a way of comparing the wide range of Scottish qualifications.

Your Certificate

Your Certificate and related documentation explained. and related documentation explained.


Awarding 2021 - learners

How have my results been decided for 2021?

Your teacher or lecturer will have gathered demonstrated evidence of your attainment, such as assessment tasks you have completed. They assessed this evidence against the national standard to determine your provisional result, which they submitted to SQA. The deadline for submitting provisional results was 25 June.

What will SQA do to my provisional results to make them final?

SQA will not change your provisional results. We will check for any administrative errors that may occur when schools, colleges and training providers enter the data into our system.

When will my provisional results become final?

You will receive your results on results day, Tuesday 10 August 2021. You will receive your Scottish Qualifications Certificate (SQC) by post. You can also receive your results by text or email if you register for this service at MySQA.org.uk.

What is demonstrated evidence?

Demonstrated evidence is examples of your work (such as completed assessments) that clearly show the skills, knowledge and understanding you have developed throughout the course.

What is attainment?

Attainment is the overall assessment of your educational achievements.

What is the alternative certification model?

The alternative certification model is how National 5, Higher and Advanced Higher courses are being resulted this year, following the cancellation of the 2021 exams. It involves five different stages. Stages one to four are now complete. View the alternative certification model.

What if I disagree with the evidence used to determine my grade/my child's grade?

Crucially, this year teachers and lecturers have had the necessary flexibility to support you/your child, whom they know best. That means they have had choices about when and how assessments are undertaken, within a framework they are familiar with. Teachers and lecturers have been gathering evidence in a variety of ways throughout the course of the year. Teacher professional judgement is central to the approach, based on evidence.

Our advice is for learners or parents/carers to speak to the school, college or training provider in the first instance. If you are still concerned, speak to the course leader or headteacher.

What can I do if I disagree with my result?

If you do not agree with your result, you have the right to appeal. You can register that you want to appeal directly on the SQA website. The registration service opened on Friday 25 June and will close on Thursday 12 August. Your appeal will be processed after Results Day on Tuesday 10 August. View more information on the Appeals Service.

Awarding 2021 - parents/carers

How have my child's results been decided?

Your child's teachers or lecturers gathered evidence of their demonstrated attainment, such as assessment tasks they completed. Their teachers or lecturers used their professional judgement to assess this evidence against the national standard to determine your child’s provisional result, which they submitted to SQA.

Can my child appeal their results?

If your child does not agree with one or more of their results, they have the right to appeal. Your child can register that they want to appeal directly on the SQA website. The registration service opened on Friday 25 June and will close on Thursday 12 August. All appeals will be processed after Results Day on Tuesday 10 August. View more information on the Appeals Service.

Were schools and colleges told to run exams this year?

The National Qualifications 2021 Group stated that there was no expectation that schools, colleges and training providers hold a formal diet of prelims or exams in session 2020-21. Schools and colleges had the flexibility to decide how and when to carry out assessments with their learners, and the assessment evidence that teachers and lecturers used to determine a provisional result did not need to be identical for every learner.

Why did SQA publish question papers if there were no exams?

We provided schools, colleges and training providers with optional assessment resources, including 2020-21 question papers and marking instructions, to support teachers and lecturers across Scotland with gathering evidence to determine provisional results. We did this in response to feedback and requests from schools and colleges to provide question papers, and in response to ongoing dialogue with members of the National Qualifications 2021 Group about support for teachers and lecturers in session 2020-21.

The 2020-21 question papers were optional; teachers and lecturers did not need to use them. Those who did choose to use them had the option to use them in full or in part - for example, they could split the question papers into smaller sections to allow learners to complete the different sections of the question paper during class time on different days, or they could extract content from the question papers to create their own assessments.

Alternative Certification Model: 2021 - centres

Should schools and colleges share provisional results with candidates?

Yes. Schools and colleges should now have shared provisional results with learners.

When will information on the QA approach for the alternative certification model (ACM) be released and when will national quality assurance occur?

The national quality assurance exercise is now complete. Centres will have individual feedback reports for the subjects and levels they were selected for, and Key Messages reports have been published on NQ subject pages.

What will appeals look like?

SQA consulted learners, teachers, lecturers and national organisations on what the 2021 appeals process should look like. Find out what you need to know about the appeals service.

Do key dates still stand?

Key dates have been uploaded to SQA Connect and communicated directly with schools, colleges and training providers. This information will be updated as more dates become available.

Appeals 2021 - learners

Who can appeal?

All learners can appeal. The decision to appeal is yours.

Your teacher or lecturer will support your decision and give you the information you need to make decisions in your best interests.

Your school, college or training provider cannot stop an appeal request, but if you prefer you can ask your teacher or lecturer to register an appeal for you.

What will it cost to appeal?

The appeals service is free of charge.

When will I be able to appeal my grade/grades?

You can register that you want to appeal direct to SQA from Friday 25 June. The service will be open until Thursday 12 August.

If you are awaiting a result for a university or college place or for an employment or training programme, your appeal will be processed as a priority and you must register that you want to appeal by Thursday 12 August.

If you need to, or prefer to, you can ask a parent or carer to register for you.

What can I appeal?

The appeals service allows you to appeal against the grade awarded - A, B, C, D or No Award.

Every year there are a handful of learners who have a very specific band requirement - 1 to 9 - to meet the entry requirements for higher education entry, usually a requirement for a band 1. If you are in this position, SQA will allow a band to be appealed. This is the only circumstance in which a band can be appealed.

What information will I need for an appeal?

When you register that you want to appeal, you will need to provide SQA with your name, date of birth, Scottish Candidate Number and the subject and level of the course that you want to register an appeal for - for example English at National 5.

We will ask if you have a conditional university or college place, or an employment or training programme. If you do, this means that you have a priority appeal, and it will be processed by Wednesday 8 September to meet Universities and Colleges Admission Service (UCAS) and employment/training timescales. You must register for a priority appeal by Thursday 12 August.

We will also ask you to tell us the type of appeal that you want to use from one of the following:

- an appeal against the academic judgement made - for example, you will ask SQA to review the evidence that your teacher or lecturer used to determine your provisional result for Higher Chemistry

- an appeal against an unresolved administrative error - where you think an error needs to be corrected in how your result was entered into SQA's system, but your school, college or training provider disagrees, or you think SQA has made an error when processing your results, and you want SQA to look into it for you.

- an appeal on grounds of discrimination where:

a) there has been a breach of the Equality Act 2010 (which must have been either acknowledged by your school, college or training provider or established by a court or the Scottish Public Services Ombudsman).

  • if one of these things has happened, then SQA would review all the information available and decide if the appeal can go ahead. If it can go ahead, SQA would work with your school, college or training provider to agree the best way of making sure you are awarded your qualifications in a fair way.
  • It is important to note that SQA cannot investigate a claim of discrimination at your school, college or training provider and decide whether it occurred or not. What SQA can do is ensure you are certificated fairly, so any claim of discrimination must be a settled matter before you can appeal on this ground.

b) your school, college or training provider failed to provide agreed Assessment Arrangements. For example they had agreed to give you extra time to complete exam-type tests or provide you with easy-to-read materials, but these things were not provided. SQA would speak to your school, college or training provider to find out what happened and agree the best way of making sure you are awarded your qualifications in a fair way. All appeals relating to Assessment Arrangements must relate to those previously agreed with your school, college or training provider.

Will I be able to appeal my provisional results?

Yes

As part of the alternative certification model, your teacher or lecturer will be discussing your progress over the course of the year and, before the summer break, will tell you what your provisional results are, based on the assessments you have completed. SQA will not change these results.

Your school, college or training provider must either talk to you or write to you to:

  • confirm how your provisional results were determined
  • discuss the assessment evidence that was used to support your teacher or lecturer's provisional result
  • explain the quality checks they have used - both locally, and nationally - to make sure the provisional results you have been awarded have been assessed fairly, and in line with the national standard.

If, after that conversation, you are still unhappy, you can register that you want to appeal direct to SQA from Friday 25 June. The service will be open until Thursday 12 August.

Your school, college or training provider cannot stop an appeal request, but if you prefer you can ask your teacher or lecturer to register an appeal for you.

Will I be able to appeal to SQA myself, or will it need to be done by my school/college/training provider?

You can register that you want to appeal direct to SQA from Friday 25 June. The service will be open until Thursday 12 August.

If you are awaiting a result for a university or college place or for an employment or training programme, your appeal will be processed as a priority and you must register that you want to appeal by Thursday 12 August.

If you need to, or prefer to, you can ask a parent or carer to register for you. Your school, college or training provider cannot stop an appeal request, but if you prefer you can ask your teacher or lecturer to register an appeal for you.

On what conditions will I be able to appeal?

When you register that you want to appeal, you will need to tell us what type of appeal you want to make, from one of the following:

  1. an appeal against the academic judgement made - for example, you will ask SQA to review the evidence that your teacher or lecturer used to determine your provisional result in Higher Chemistry

  2. an appeal against an unresolved administrative error - where you think an error needs to be corrected in how your result was entered into SQA's system, but your school, college or training provider disagrees, or you think SQA has made an error when processing your results, and you want SQA to look into it for you.

  3. an appeal on grounds of discrimination where:

a) there has been a breach of the Equality Act 2010 (which must have been either acknowledged by your school, college or training provider or established by a court or the Scottish Public Services Ombudsman) -

  • if one of these things has happened, then SQA would review all the information available and decide if the appeal can go ahead. If it can go ahead, SQA would work with your school, college or training provider to agree the best way of making sure you are awarded your qualifications in a fair way.
  • It is important to note that SQA cannot investigate a claim of discrimination at your school, college or training provider and decide whether it occurred or not. What SQA can do is ensure you are certificated fairly, so any claim of discrimination must be a settled matter before you can appeal on this ground.

b) your school, college or training provider failed to provide agreed Assessment Arrangements - for example they had agreed to give you extra time to complete exam-type tests or provide you with easy-to-read materials, but these things were not provided. SQA would speak to your school, college or training provider to find out what happened and agree the best way of making sure you are awarded your qualifications in a fair way. All appeals relating to Assessment Arrangements must relate to those previously agreed with your school, college or training provider.

Is there a limit to how many results I can appeal?

No - you can appeal the results for any of the courses that you are entered for this year, at National 5, Higher or Advanced Higher.

I did not request an appeal in June or July, can I still request an appeal in August?

Yes - you can register that you want to appeal direct to SQA until Thursday 12 August.

If you are awaiting a result for a university or college place or for an employment or training programme, your appeal will be processed as a priority and you must register that you want to appeal by Thursday 12 August.

If you need to, or prefer to, you can ask a parent or carer to register for you.

After that, you can ask your teacher or lecturer to submit a priority appeal for you until Tuesday 24 August. If you do not need to use the priority service, you can still ask your teacher or lecturer to submit an appeal to SQA for you. They will be able to do this until Friday 27 August.

Your school, college or training provider cannot stop an appeal request, but if you prefer you can ask your teacher or lecturer to register an appeal for you.

Can my grade change if I appeal?

All the evidence that was used to determine your provisional result will be provided to SQA by your school, college or training provider - you will not need to submit any assessment evidence.

When your assessment evidence is received, it will be reviewed by SQA against the required national standard for the course.

Like your result, your appeal will be based on the evidence of your knowledge, understanding and skills in a course against the national standard. This is necessary to make sure that a grade A in the north of Scotland is worth the same as a grade A in the south of Scotland and everywhere in between.

This means that your grade could go up, go down or stay the same. This is consistent with what SQA does every year and makes sure that decisions are based on evidence.

What do I need to do once an appeal has been submitted?

If you are appealing against the academic judgement made:

All the materials that were used to determine your provisional result will be provided to SQA by your school, college or training provider. You will not need to submit any assessment evidence.

If you are appealing against an unresolved administrative error or are appealing on the grounds of discrimination:

As part of your appeal registration, you will be asked to provide a short, written explanation of what you believe has happened. If you need to, or prefer to, you can ask a parent or carer to help you.

For an appeal on the grounds of discrimination contrary to the Equality Act 2010, there must be an acknowledged breach of the Equality Act either by your school, college or training provider or established by a court or the Scottish Public Services Ombudsman. If you feel you need support to have a conversation with your school, college or training provider about this, you can ask a parent/carer or representative to speak on your behalf.

Alternatively, you or your parent/carer or representative could contact Enquire, the Scottish advice service for additional support for learning. Enquire can offer advice and information to school pupils and their parents or carers about how to appeal. Enquire / 0345 123 2303.

Reach is part of Enquire and offers accessible advice about a learner's right to be supported and involved in decisions about their education.

There is also My Rights, My Say - a partnership including Enquire, Partners in Advocacy, and Children in Scotland. It supports children in Scotland aged 12-15 with additional support needs to exercise their rights to be involved in decisions about their support in school.

What happens once my appeal is submitted?

If you are appealing against the academic judgement made:

When your assessment evidence is received, it will be reviewed by SQA against the required national standard for the course.

Like your result, your appeal will be based on the evidence of your knowledge and skills in a course against the national standard. This is necessary to make sure that a grade A in the north of Scotland is worth the same as a grade A in the south of Scotland and everywhere in between.

This means that your grade could go up, go down or stay the same. This is consistent with what SQA does every year and makes sure that decisions are based on evidence.

If you are appealing against an unresolved administrative error or are appealing on the grounds of discrimination:

SQA will review the submission in discussion with your school, college or training provider.

Will my place at college/university/work be affected by an appeal?

If you are awaiting a result for a university or college place or for an employment or training programme, your appeal will be processed as a priority, and you must register that you want to appeal by Thursday 12 August. After that, you can ask your teacher or lecturer to submit a priority appeal for you until Tuesday 24 August.

Once your appeal has been completed, SQA will inform your school, college or training provider of the outcome. If you have a priority appeal, it will be processed by Wednesday 8 September, to meet Universities and Colleges Admission Service (UCAS) and employment/training timescales.

When will I find out the result of my appeal?

Once your appeal has been completed, SQA will inform your school, college or training provider and they will tell you the outcome.

If you have a priority appeal, it will be processed by Wednesday 8 September, to meet Universities and Colleges Admission Service (UCAS) and employment/training timescales.

If there has been a change to any of your grades, SQA will issue you with a replacement certificate later in the year.

What do I do if I want information about appeals in another language?

Our Learner Booklet about appeals can be produced, on request, in alternative formats, including large type, Braille and numerous community languages. For further details telephone SQA's Customer Contact Centre on 0845 279 1000.

How do I withdraw an appeal?

If you'd like to withdraw an appeal you need to provide details of the subject/level that you want to withdraw. You can do this using the following form: Withdraw appeal.

I haven't received an email confirmation for my appeal registration - what do I do?

Please check the spam folder in your email. If, after checking your spam folder, you do not have a confirmation, we can look into this for you. Contact us using the following form: Appeal enquiry: No email confirmation.

I have received an email saying my appeals submission is invalid - what do I do?

If you receive a message saying that your submission is invalid, you need to confirm your subject/level information with us so that we can fix the problem. To do this, please complete our Invalid submission form.

I have downloaded a PDF of my appeal submission for Administrative Error or Discrimination but the reason for appeal has not been included in the download - what should I do?

This is a technical problem with the appeals registration service. It only affects the Adobe PDF download. Please be assured, SQA has received the information you have submitted about the reason for your appeal.

How do I add supporting information to my academic judgement appeal to explain what's happened to me?

Academic judgement appeals involve SQA reviewing the demonstrated evidence of attainment against the required standards, to ensure that the grade awarded is appropriate. Once your appeal has been completed, SQA will inform your school, college or training provider and they will tell you the outcome.

As this type of appeal is based purely on assessment evidence, SQA are unable to accept information on personal circumstances as part of the appeal process. Your teacher or lecturer will have considered relevant circumstances, during the year and the assessment period, when making their professional judgement on your attainment. Any issues you have around the academic judgement that relate to your own circumstances must be picked up with your school, college or training provider. If your learning establishment is closed for the summer, you should discuss this with them when they re-open, before the appeals service closes.

We know this has been a hugely challenging year for learners, their parents and carers, teachers and lecturers. We have provided some learner support and resources that may be helpful to you.

Appeals 2021 - teacher/lecturer

What are the key dates I need to be aware of?

The key dates for the 2021 appeals service are:

Activity Dates
Deadline for centres to submit provisional results to SQA 25 June 2021
Learner appeals registration service opens on SQA website 25 June 2021
Learners receive certificates 10 August 2021
Centres are able to submit appeals requests via SQA Connect From 10 August 2021
Digital upload window opens 10 August 2021
Learner appeals registration service closes 12 August 2021
Closing date for priority appeals requests 24 August 2021
Digital upload window closes for priority appeals 24 August 2021
Closing date for all other appeals requests 27 August 2021
Digital upload window closes for appeals (uplift of physical materials dates to be confirmed) 27 August 2021
SQA issues results for type A (Academic judgement)* priority appeals to centres 6 September 2021
SQA issues results for appeals TBC
Replacement certificates issued to learners TBC

*SQA will endeavour to resolve priority type B (Administrative error) and C (Discrimination) appeals by the UCAS deadline. However, as these are complex matters, it may not be possible to resolve all of these appeals in this timeframe.

How can my learners appeal their provisional results?

As part of the alternative certification model, you will be discussing your learners' progress over the course of the year and, before the summer break, will tell them what their provisional results are, based on the assessments your learners have completed. SQA will not change these results. You must either talk to or write to your learners to:

  • confirm how their provisional results were determined
  • discuss the assessment evidence that was used to support your awarding decisions
  • explain the quality checks you have used - locally and nationally - to make sure the provisional results you have awarded your learners have been assessed fairly, and in line with the national standard.

If, after that conversation, your learners are still unhappy, they can register that they want to appeal direct to SQA from Friday 25 June.

The service will be open until Thursday 12 August.

Schools, colleges or training providers cannot stop an appeal request, but a learner can ask you to register an appeal for them, if they prefer.

When will I/my school/my centre find out if a learner has submitted a request for an appeal?

Learners can register that they want to appeal directly through the SQA website from Friday 25 June. From Tuesday 10 August, SQA will notify all centres of the learners who have registered that they want to appeal.

What support do schools/centres need to put in place for learners who have requested an appeal?

Stage 3 of the alternative certification model, from the end of May to 25 June, is when schools, colleges and training providers are to provide ongoing feedback to learners regarding their progress and assessments, including, at the conclusion of the course, provisional grades based on evidence of demonstrated attainment.

You must either talk to or write to your learners to:

  • confirm how their provisional results were determined 
  • discuss the assessment evidence that was used to support your awarding decisions
  • explain the quality assurance checks you have used - locally and nationally - to make sure the provisional results you have awarded have been assessed fairly, and in line with the national standard.

What information do schools/centres need to provide to SQA once an appeal has been confirmed?

If a learner is appealing against the academic judgement made:

SQA will ask you to provide all the necessary evidence and materials that were used to determine the learner's result.

If the learner is appealing against an unresolved administrative error or are appealing on the grounds of discrimination contrary to the Equality Act

As part of the registration process, we will ask learners to provide a short, written explanation of what they believe has happened. If they need to, or prefer to, they can ask a parent or carer to help them.

SQA will review the learner's submission in discussion with you.

You can also advise SQA of any administrative errors that you identify.

Will there be priority appeals?/Which appeals will be prioritised?

Priority will be given to those learners who are waiting on a result for a university or college place or for an employment or training programme. Learners must register that they want to appeal these results to SQA by Thursday 12 August.

From Tuesday 10 August - Tuesday 24 August, a learner can ask you to submit a priority appeal to SQA for them.

Incomplete evidence contingency arrangement - learners

Note: The incomplete evidence contingency arrangement closed on Friday 25 June.

How did you take disruption to my learning into account?

If you were unable to complete all the required assessments for your course by the provisional results deadline on Friday 25 June, your school, college or training provider may have flagged you as 'Incomplete Evidence' when entering your provisional result(s). If you do not know if this is the case, please contact your school, college or training provider.

This means that you will complete your assessments at a later date, which will allow your school, college or training provider to form a provisional result for you. In this instance, your school, college or training provider has until noon on Friday 3 September 2021 to submit your provisional results to SQA.

This arrangement was only in place to support learners who were unable to complete all of their assessments by 25 June due to severe disruption to learning. Your school, college or training provider made the decision to flag you as 'Incomplete Evidence'.

It has been agreed that I will complete my assessments at a later date - how will this work?

This arrangement is in place for learners who have undertaken all the required learning for the course but have been unable to complete the required assessments. Therefore, no additional teaching time at your school, college or training provider is required.

Your school, college or training provider will identify the assessments that you need to undertake to complete your course.

Your school, college or training provider will arrange a suitable time, after the summer holidays, for you to undertake these assessments.

If you are leaving school, college or your training provider this summer, you will need to return to them to undertake these assessments. Universities and colleges are aware that some learners will be certificated for their courses at a later date, and they should account for this in their admissions process.

If I complete my assessments at a later date, will I still be able to appeal my results?

Yes.

You will be able to appeal any results submitted to SQA by noon on Friday 3 September. However, due to UCAS deadlines, it will not be possible to use the priority appeals service.

Will my school, college or training provider inform me that I have been included in the incomplete evidence service?

Yes, your school, college or training provider should have discussed this with you before the provisional results deadline of 25 June.

What will appear on my certificate on 10 August?

If you have been entered for the incomplete evidence contingency arrangement, your certificate will not include a result for that subject(s) on 10 August. You will be certificated for any incomplete evidence subject during the week of 13 September.

My centre has decided I'm not eligible for the incomplete evidence sevice. What can I do?

Speak to your centre about your concerns. They will be able to explain why they believe you are not eligible.

How do I appeal a provisional result after 3 September?

If you have been flagged as using the incomplete evidence contingency arrangement by 25 June and have then been able to complete any outstanding assessment evidence for a provisional result to be submitted by noon on 3 September, you will be able to appeal. Full information will be available in our Appeals section. Learners with a conditional offer should note that a priority appeals service will not be available due to higher education institute timescales.

Incomplete evidence contingency arrangement - centres

Note: The incomplete evidence contingency arrangement closed on Friday 25 June.

Can learners still access the incomplete evidence contingency arrangement?

No, the opportunity to use this service finished on 25 June.

If a learner has completed assessment, but has been extremely affected by disruptions to their learning, meaning they have achieved less than they were predicted, what can they do?

The learner can request an appeal, but this will only review the evidence that was used in deciding the provisional result.

Can I put a provisional result in when we return in August

The Provisional Resulting service will reopen 10 August and provisional results for learners accessing the contingency arrangement should be submitted by midday on 3 September.

What teaching and learning will be carried out over the summer to ensure the learner is prepared for assessment in August?

The incomplete evidence contingency arrangement does not include additional input for learning and teaching. However, Education Scotland's e-Sgoil provision will be available to support learners accessing the arrangement in their preparations for assessment in the early part of the new session.

How and when would evidence be generated?

The assessment would take place once schools/colleges return from the summer break, and needs to be tailored to the gap the centre has identified in the learner's evidence, utilising or drawing on the assessment tools that are already available (eg SQA 2021 assessment resources or adaptations thereof, of which the learner has not already had experience). There is no need to create new assessments.

It must be made clear that the contingency arrangement does not include additional input for learning and teaching. Education Scotland's e-Sgoil service will be available to support learners accessing the contingency arrangement in the early part of the new session.

An appropriate time (either outwith the learner day, or at an appropriate time during the learner day by arrangement with the teacher/lecturer) should be found for the learner to undertake the assessment.

When will learners who used the incomplete evidence contingency arrangement be certificated?

Learners who used the incomplete evidence contingency arrangement will be certificated during the week commencing Monday 13 September.

Will assessment evidence be quality assured prior to submission of provisional results on 3 September?

Centres should quality assure these provisional results, for example through cross-marking, informed by thinking derived from previous local and national quality assurance. There is no requirement for further local and national quality assurance. The Alternative Certification Model 2020-21: National QA Exercise Key Message published by SQA should be used by centres during their local QA process, as should any centre feedback report from SQA's national quality assurance exercise.

Will learners be able to appeal their provisional results if they use this service?

Yes. Learners would be eligible to appeal any results submitted by noon on Friday 3 September.

However, due to higher education institute timescales, it would not be possible to use the priority appeals service.

Has the incomplete evidence contingency arrangement been subject to any impact assessments?

Yes, we have undertaken an Equality Impact Assessment and a Children¿s Rights and Wellbeing Impact Assessment for this contingency arrangement. Find further details and download the impact assessments.

Centres

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning is a method of assessing whether a learner’s experience and achievements meet the evidence requirements for a unit (or units) in an SQA qualification. This experience may or may not have been developed through a course of learning. For further information visit: SQA RPL Policy

Can I make changes to a candidate's personal details?

You can make changes to your registered candidate's personal details as long as these details are accurate and the proper identification is provided to support this change. If you have any queries relating to this process please e-mail:

How do I update my centre’s details with SQA?

You can update your centre's details, including details for the SQA Co-ordinator, either by contacting our Business Development and Customer Support team, or by filling out our online Centre Update form.

How do I provide feedback, comments or make a complaint to SQA?

If you don't already have a named contact within SQA, contact our Business Development and Customer Support team. Our Customer Charter gives further details and information on how to make a formal complaint.

How do I make a Freedom of Information (FOI) request?

Please complete our Freedom of Information request form. Full details on how to make a request are available in our Access Information section.

I would like to deliver a specific qualification, how would I go about this?

If you know the name of your Business Development Manager/Consultant then you can contact them directly.

Alternatively call 0303 3330330 or email mycentre@sqa.org.uk and we will put you in touch with the relevant contact.

For more information visit: How do I deliver SQA qualifications - //www.sqa.org.uk/sqa/63284.html

How can I access support materials for National Qualifications?

A range of documents and support materials is available from the subject pages of our website at www.sqa.org.uk/nqsubjects. Support materials for unit assessments and coursework are held on our secure website at www.sqa.org.uk/secure

You can arrange access to secure materials through your SQA co-ordinator. These materials must be stored securely and treated as confidential.

I have a candidate who requires additional support during their exams, how can I arrange this?

Any requests for additional support needs must come directly from the centre and should be sent to aarequestes@sqa.org.uk or call 0303 3330330

I am interested in becoming an SQA Appointee, where can I get more information?

For more information and to apply for Appointee positions please visit: Applying to be an Appointee

Or contact us by e-mail am@sqa.org.uk or call 0845 2791000

How do I contact SQA?

There are a number of communication methods, depending on the nature of your enquiry. Full details are available on our Contact SQA page.

Can material that is subject to a Post-results Services request be returned?

Material which is subject to a Post-results Services request must be retained by SQA for at least 12 months from the date of certification before it can be returned to centres. This is to enable any subsequent enquiries or complaints to be dealt with efficiently.

What are Foundation Apprenticeships?

Foundation Apprenticeships are a Skills Development Scotland (SDS) initiative, providing new, work-based learning opportunities for S5 and S6 learners. For further information visit.

Credit Rating

Will SQA quality assure our qualification/learning programme?

SQA will only quality assure the qualification/learning programme once it has been credit rated if you have signed up to our external quality assurance service. This is at an additional annual cost and is carried out by an SQA Officer.

Can a new qualification/learning programme be credit rated?

Organisations can submit an existing qualification/learning programme which learners have already taken part in, or a programme which has yet to run.

Learners in our qualification/learning programme do not sit a final exam, can this still be credit rated?

The way in which a qualification/learning programme is assessed does not affect the submission and as long as the outcomes are formally assessed, and the results recorded then it can be considered for credit rating.

Is there a charge for this service?

As this is a commercial service there is charge. For further details please contact SQA's Credit Rating Service.

What type of credit does this process refer to?

This will result in general credit and not specific credit being allocated.

Does completing this process mean that we have been accredited?

SCQF Credit Rating will not result in accreditation or validation by SQA. SQA is the credit rating body.

Customised Awards

What is a customised award?

Customised Awards are qualifications owned and developed by you. They allow you to decide the content and structure of the qualification with SQA providing assistance on its development, external quality assurance and certification.

Do I need to have existing training in place to create a customised award?

No. A Customised Award can be created with little or no training in place. Similarly, a Customised Award can be created if there is already training in place. A member of our Business Development Team will be able to talk you through your options.

What is the process?

Our five point process for creating a Customised Award can be reviewed on our Customised Awards process page

How long can the process take?

The process to create a Customised Award can vary, depending on the amount of work required. A member of our Business Development Team can give you more information about the length of the process depending on what you are hoping to achieve. Our experience tells us that a development can be completed in approximately 4- 6 months.

Who do I work with?

You will work with a member of our Business Development team. They will introduce you to our Specialist Awards and Services team, who will work with you to create your award. Our Business Development team member will be your first point of contact and will guide you through the process from start to finish.

What are the benefits to my business?

There are several benefits to your business for creating a Customised Award. They can include:

  • Creating a truly bespoke qualification
  • Accredit your own learning and obtain recognition for it
  • Exclusively own your own qualification
  • Help you achieve business objectives
  • Increase skills levels in your workforce and improving work practices and motivation
  • Assist the management and development of human resource functions
  • Provide recognition and development opportunities for employees
  • Help meet regulatory requirements and demonstrate the competence of your employees to external parties.

Can anyone else use my customised award?

No - not without your permission. When you create your Customised Award, you exclusively own and deliver this qualification, but you are free to allow other SQA Centres to deliver your award.

What other services are available?

You may be interested in our Credit Rating service. More information can be found by visiting www.sqa.org.uk/creditrating.

What does it cost?

The costs for creating a Customised Award can vary depending on the development time, and your requirements. A member of our support team will be able to talk to you about this and give a full breakdown of costs.

Learners

Where can I access past papers?

You can access past papers for National Qualifications using our Past Paper Finder.

How do I order a replacement certificate?

Replacement certificates can be arranged for a fee of £38.00 and this service normally takes between 2-3 weeks.

You can order your replacement certificate online at www.sqa.org.uk/eshop

Alternatively, you can submit a written request to us by completing our Replacement Certificate Form. Once complete the form can be returned to the following postal address:

Replacement Certificates
Scottish Qualifications Authority
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

Or, if you have completed the form electronically and are paying by credit/debit card, you can e-mail it to us at certification@sqa.org.uk

The replacement certificate will also show Core skills, SQA Credits & SCQF credit points if these are applicable to your qualification(s).

How do I sign up to receive my results by email/text?

Learners studying National Qualifications can sign up to receive exam results by email and/ or text on MySQA.

You register using your Scottish Candidate Number (SCN) and activate your account once you receive the activation e-mail. After you activate your account, you will then have to select whether you wish to receive your exam results by email or text.

Please note: registration for MySQA closes a few weeks before results day, so make sure you register early.

How do I make a general enquiry to SQA for advice and guidance?

For general support and advice, please complete our candidate enquiry form.

How can I get study advice and information?

Our Study Guides and videos will give you hints and tips to help you when studying for SQA qualifications.

How do I find my Scottish Candidate Number (SCN)?

Your Scottish Candidate Number (SCN) is displayed directly under your name on your certificate.

If you do not have your certificate you should complete the Candidate Enquiry Form, this will allow us to locate your records and provide you with your SCN

Alternatively, call us on 0345 279 1000 and we will confirm your details then provide you with your SCN Number.

How do I compare my qualifications with those in other countries?

We cannot provide direct comparisons between our qualifications and that of other awarding bodies within the UK or internationally.

However, you can download Qualifications Can Cross Boundaries (886 KB) (UK) or visit UK NARIC (International).

How do I change the name on my record or certificate?

Please note, if you currently attend school, college or are an SQA learner through your employer or training provider, then your centre has the responsibility to amend your record for you. Please ask your teacher, lecturer or employer/contact to update your record.

If you no longer attend school or college, and would like to update your SQA record, please complete and return our change of name declaration form and contact us directly. To enable us to process and update your record we require two copies of identification - one is required to be a link from your previous to your current name. Please note you do not need to send us the original documents; photocopies or scanned copies will be sufficient. You can scan and e-mail these documents to candidate.records@sqa.org.uk or send them by post to the following address:

Operations
Centre Support
Fourth Floor
The Optima Building
58 Robertson Street
Glasgow
G2 8DQ

Updating personal information - guidance for transgender learners

How do I change my address details?

If you are currently studying your school/college or training provider will have to change your address as this must be done by the centre who have registered you for the qualification you are studying.

If you are no longer studying, we will require more information to allow us to locate your Candidate record, please complete our Candidate Enquiry Form

We will then be able to complete your change of address.

How can I find out which centres offer the courses I'm interested in?

Contact your local school, college or training provider. Most colleges have this information on their website. You can also visit www.myworldofwork.co.uk
If you would like information on a specific course that we offer then please complete the Candidate Enquiry Form.

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning is a method of assessing whether your experience and achievements meet the evidence requirements of a unit (or units) in an SQA qualification. This experience may or may not have been developed through a course of learning. For further information visit: SQA RPL Policy

Can I get any of my external assessment material back?

We provide a return service for non-examination material that has been submitted to us for assessment.

Before you make a request, please check with your school or college to see if materials were sent to us in the first instance.

For more information on this service, and details of how you can make a return request, please see the Request for Return of External Assessment Material page on our website.

Can I get access to my exam script?

SQA does not provide access to or copies of exam scripts, even if this is requested under Data Protection or Freedom of Information legislation.

Freedom of Information (Scotland) Act 2002

A request for an examination is a request for personal information, which is exempt from disclosure under the Freedom of Information (Scotland) Act 2002.

Data Protection Legislation

This legislation gives you the right to access the personal information that SQA holds about you. However, exam scripts are exempt from release.

You can find out more about your personal information on the Personal Information section on our website.

I've signed-up for MySQA, but not received my results by text or email. What's happening? 

Text and emails will be sent to candidates who have an activated MySQA account from 8 am onwards on Tuesday 4 August 2020. Please note that emails and texts cannot be re-sent.

If you registered to receive your results by text message or email, and have not received them, please contact your service provider.

NB If you are abroad, you will only receive a text if your phone is set up to receive messages abroad and if you have enough credit.

Check your spam/junk folder regularly, as delivery times from individual service providers may vary.

I can't see the English: Spoken Language component for National 5 English on MySQA.

This is normal. You will not see your English: Spoken Language component on MySQA. However, it is included as a recognition statement on your certificate and will say: The National 5 English Course includes a demonstration of skills in Spoken Language (Talking and Listening).

When will MySQA re-open?

MySQA is closed as results are updated it will re-open before 31 August.

What are Foundation Apprenticeships?

Foundation Apprenticeships are a Skills Development Scotland (SDS) initiative, providing new, work-based learning opportunities for S5 and S6 learners. For further information visit.

National Qualifications

What are National Qualifications?

National Qualifications are one of the most important types of qualification in Scotland, and almost everyone leaving school or college today has one or more National Qualification. They are mainly taken by learners in the senior phase of secondary school (S4 to S6) and learners in colleges, including adult learners.
They cover a range of subjects and are designed to develop the skills and knowledge needed to succeed beyond the classroom; whether progressing to other SQA qualifications, training, employment or university. Find out more at www.sqa.org.uk/nq

What skills do learners develop when studying National Qualifications?

Learners develop practical skills like data collection and team-working; Core Skills like literacy, numeracy, communication, ICT and problem solving; and Skills for Learning, Life and Work (SfLLW) such as employability, independent thinking, and enterprise and citizenship.

How are literacy and numeracy skills developed?

Literacy and/or numeracy skills are developed within all National courses, though how this takes place will vary depending on the subject area.There are National Literacy Units and National Numeracy Units which learners can study for on a stand-alone basis.These units are also a required part of some National courses. More information can be found on our Literacy and Numeracy page.

Why do learners in some schools study 5 or 6 subjects in S4, while others study 7 or 8?

SQA does not specify the number of qualifications that schools should deliver. The number of subjects that learners study in S4 is decided locally by the school or local authority.

Why are there no exams in National 4 courses?

National 4 courses have been designed to provide flexibility in timetabling and assessment. Internal assessment is more suitable for courses at National 4 level and will help to build learners' confidence in preparation for National 5. Learners do a National 4 Added Value Unit assessment instead of an exam, and the Added Value Unit assessment allows them to demonstrate the knowledge and skills they have developed throughout the course.

Do internally assessed qualifications hold less weight than those with externally marked assessments?

No. All internally assessed qualifications are subject to robust quality assurance by SQA, to ensure that the qualifications are being assessed at the national standard.

National 4 follows a similar model to other existing qualifications such as the Higher National Certificate (HNC) and Higher National Diploma (HND), which are both internally assessed but quality assured by SQA. Many people use these qualifications to progress into employment or to get into higher education, often with advanced standing (where the university accepts the qualification as credit towards completing an undergraduate course, enabling the student to enter the course at a more advanced stage, eg entering at second year instead of third year).

What support is available during exams and assessments for disabled candidates or candidates with additional support needs?

SQA can allow assessment arrangements to be made for candidates in their exams and assessments. For example, a candidate who experiences difficulties with writing can use a laptop. We allow many different kinds of assessment support, such as use of sign language, human readers, scribes, prompters or extra time to complete assessments. We can also provide adapted question papers, including Braille question papers, digital question papers, large print question papers and question papers printed on coloured paper.

The school or college is responsible for making an assessment arrangments request to SQA and we will work with them to find the most suitable arrangement for the candidate. In most cases, the school or college will have already identified the candidate's needs and will be providing support for them during their studies, not just in exams and assessments.

Do all learners sit prelims?

No. It is for individual schools and colleges to decide whether or not to use prelims. Prelims do not form part of the formal assessment process for National Qualifications and are not a requirement.

Prelim papers are set and marked by the school or college, not by SQA.

Are grades in National 5, Higher and Advanced Higher Courses banded?

Yes, however this information does not appear on the candidate's qualifications certificate. The certificate will simply state that the candidate has achieved grade A, B, C or D.

If a candidate wishes to find out which band they have achieved, they will need to contact their school or college. The school or college will be provided with details of which band the candidate achieved their grade at; for example, where a candidate has achieved an A, if they achieved an A (upper) at Band 1 or an A (lower) at Band 2.

What does Grade D mean?

National 5, Higher and Advanced Higher courses are graded A, B, C or D. Grade D indicates that the candidate has achieved a band 7 in the course assessment, which equates to 40-49%.

Candidates who score less than 40% receive a 'No Award' result and are not awarded the course. 

SQA does not count a Grade D (band 7) as contributing to any Course or Group Award it may be part of, whether an Award, National Progression Award, National Certificate or Professional Development Award.

Is a Grade D at National 5 higher than a pass at National 4?

Yes. National 5 Courses carry 24 Scottish Credit and Qualifications Framework (SCQF) credit points at SCQF level 5, reflected the level of demand and difficulty involved.

National 4 Courses - which are not graded - also carry 24 SCQF points, however these are at SCQF level 4, which has a lower level of demand and challenge.

What are grade boundaries and how do they work?

Grade boundaries are the marks required to achieve a particular grade within a Course.

For each National Course, the Course assessment (whether question paper or coursework, or both) has an intended level of demand and difficulty which reflects the grade descriptors for the Course and the Scottish Credit and Qualifications Framework (SCQF) level at which it is set.

If the Course assessment is found to be easier or more difficult than intended, adjustments are made to make sure the national standard of the Course is maintained. In other words, to make sure that the level of difficulty required to achieve an A, B, C or D in the assessment remains unchanged from one year to the next.

We take our responsibility to uphold the high standards of Scottish qualifications very seriously.

What is the fallback position for candidates who receive a 'fail' or 'No Award' result?

There is no automatic fallback position at any level. The opportunity to use Recognising Positive Achievement to gain a National 4 course award was removed at the end of session 2018-19. Ask your school or college for more information.

Any candidates who receive a 'fail' or 'No Award' result, may be able to re-sit the following year. This is at the discretion of the school or college to decide whether or not to re-enter candidates for the course.

How is SQA ensuring that national standards are met and maintained?

We have robust quality assurance arrangements in place to support internal assessment in National Qualifications. We use a combination of approaches to externally verify assessments to make sure they continue to meet national standards. More information is available from our Quality Assurance page.

Is SQA providing support to teachers and lecturers to help them understand the national standards required?

Yes. We are currently running an Understanding Standards programme to help teachers and lecturers develop their understanding of the standards required for assessment. Further information on this programme can be found on the Understanding Standards webpage.

Results

How are National 2 to Advanced Higher courses graded?

Courses at National 2, National 3, and National 4 levels are not graded — the units that make up the course are assessed as pass or fail.

Courses at National 5, Higher, and Advanced Higher are graded A-D. This year, certification is based on the estimated grades your school or college sent us.

What is the fallback position for National Qualifications? Can I repeat my year If I want to?

There is no fallback, or other kind of automatic compensatory arrangements at any level. You cannot fail a Higher and be awarded with a National 5 course, or fail a National 5, and receive a National 4.

If you chose to undertake or repeat the course again, at National 5, Higher and Advanced Higher level, you will need to re-sit all components of the course assessment — attainment from one year cannot be transferred into the following year.

For some coursework components, such as projects or investigations, it may be possible to use your previous research or stimulus material. However, in all cases you will need to undertake a new coursework assessment. Schools and colleges make the final decision whether or not to re-enter candidates.

I have been awarded a grade D - what does this mean?

This means that you have been awarded a final mark between 40 and 49%.

Candidates who score less than 40% are not awarded a National Course and will receive a No Award result.

Can I see my grade banding / component mark?

Grade banding/component marks can only be obtained from your school/college. Please note, however, that even if your school/college has staff available during certification week, they may not have access to this information, as banding and component marks are issued directly to your school's or college's SQA Co-ordinator - we would advise waiting until the start of term for this information.

Is a Grade D in a National 5 worth more than a pass at National 4?

Yes. National 5 courses (which are graded A - D) are worth 24 SCQF credit points at SCQF level 5. While National 4 courses (which are not graded) are also worth 24 SCQF points, it has a lower level of demand and challenge compared with the National 5 course.

Why is there no grade on my certificate for my course?

Courses at National 5, Higher, and Advanced Higher are graded A - D. All other courses and awards are graded as pass or fail.

Ask your school or college which level you were entered for. If you're missing a Skills for Work course, remember these courses are not graded — the units that make up the course are assessed as pass or fail.

If your certificate is missing a grade for a National 5, Higher or Advanced Higher course, you have not achieved a grade A-D.

If you're missing results, or there are results listed that you weren't expecting to see, speak to you teachers or lecturers when you return to school or college.

Why have my National Units not been graded like my course results? Why are there no levels against my National Units?

If National Units are listed on your certificate, that means you have passed them. If they are not on your certificate, it is possible you have failed them, or that your school or college has deferred a decision until you complete the evidence needed for a pass.

Some National Units do not have levels. These are usually the units called 'modules' or 'short courses' that were offered by SQA's predecessor bodies. Now, for certification purposes, we call them 'unlevelled National Units'.

If you're missing results, or there are results listed that you weren't expecting to see, speak to you teachers or lecturers when you return to school or college.

What does 'No Award' mean?

Candidates who score less than 40% are not awarded a National Course and will receive a 'no award' result.

Any National Units you have achieved will be recorded on a separate certificate.

If you're missing results, or there are results listed that you weren't expecting to see, speak to your teachers or lecturers when you return to school or college.

What is the Detailed Record of Attainment on my certificate?

'The Detailed record of attainment is a full, detailed, breakdown of the course content for all qualifications you have achieved in your exams this year. (Group Award & Units). For certain qualifications, the it might also include a recognition statement  — for example, a statement highlighting that a Course was assessed and achieved through the medium of Gaelic.

What is the Summary of Attainment section of my certificate

'This part of the certificate summarises all the SQA courses, group awards and stand-alone units you have ever achieved — not just the ones you completed this current year.

What does 'Exam Only' mean on my certificate?

'Exam Only' means that you have passed the Advanced Higher course assessment, but you have not passed all the units required to achieve the overall course award.

For English Higher and English National 5 courses, a pass result must be submitted for the compulsory English: Spoken Language component.

I have a letter saying I've not been successful in achieving the full award(s) in the National Course(s)

This means that you have not attained grades A-D in any of the external exams for the National Courses you sat this year.

If you have passed any National Units that are part of the course(s), you will receive a separate certificate for these. Please speak to your school or college for further clarification and advice.

SCQF

What is the SCQF and what does it do?

SCQF stands for Scottish Credit and Qualifications Framework. The SCQF shows how all qualifications in Scotland, such as those awarded by SQA and universities, compare with each other. There's more information on the SCQF website www.sqa.org.uk/scqf.

It supports progression or movement between different qualifications — for example:

  • how Highers (SCQF level 6) help prepare learners for HNC/HND (SCQF level 7/8) or university degree courses (beginning at SCQF level 7 and awarding at SCQF levels 9 or 10)
  • how learners who have achieved an HND (SCQF level 8) can often get direct entry into the third year (SCQF level 9) of a related undergraduate degree course in some universities

What does SCQF level mean?

The level of the qualification shows how demanding it is. There are 12 SCQF levels, with level 1 being the least demanding (the introductory level of qualification) and level 12 the most demanding (for example, PhDs).

SCQF level 7 is the starting point of the higher education levels on the framework.

How do SCQF credit points work? What do they mean?

SCQF credit points are based on the amount of time the average learner would take to complete the qualification. As well as including the time spent learning in school, college, university or training, it also includes self-directed learning — study at home or the library.

One SCQF credit point represents a notional 10 hours of learning. So, for example, if you achieve a Higher course (SCQF level 6) with 24 SCQF credits, you will have done about 240 hours of learning.

Why is SCQF information shown on the certificate?

The SCQF has been used in Scotland's schools, colleges and universities for over 16 years, and employers are increasingly aware of it. With more and more qualifications being placed on the framework, we feel that it is right to include SCQF information on your certificate.

Knowing your SCQF information can help you make decisions about what to do next. It also helps colleges and universities make decisions about entry or progression and helps employers understand how your qualifications compare to other qualifications.

SCQF information also helps people outside of Scotland to compare Scottish qualifications to qualifications on their own frameworks.

Are SCQF credit points the same as UCAS tariff points?

No, SCQF credit points do not relate to UCAS tariff points. UCAS tariff points are designed solely for deciding how useful a qualification is for progression into higher education. They take account of the type of qualification and the grade achieved.

By contrast, SCQF credit points measure how much learning needs to be done at a certain level to achieve a qualification, regardless of the grade achieved.

Why does Scotland need a Framework of levels and credits?

The Framework shows that qualifications are broadly comparable (though this does not mean that they are equivalent) by describing them using a common language of level and credit.

The SCQF supports the Scottish Government's lifelong learning strategy and - now that there's more mobility of learners and workers across the UK, Europe and internationally - qualification Frameworks are the method by which learning will be understood globally. SCQF information will be useful to holders of the Scottish Qualifications Certificate (SQC) so they can explain to employers and training providers how their qualifications compare to other qualifications.

Who will benefit from the SCQF?

The SCQF is beneficial to a wide range of people and organisations such as:

  • people of all ages and circumstances who access education and training over their lifetime to fulfil their personal, social and economic potential
  • employers, learners and the public who will be able to understand the full range of Scottish qualifications, how they relate to each other and how they can contribute to improving skills
  • qualification providers, who will be able to describe programmes of learning that lead to qualifications and make the relationship between qualifications clearer

Other benefits will be to:

  • clarify entry and exit points and support the development of routes to progress from qualification to qualification
  • maximise the opportunities to transfer credit between qualifications
  • assist learners to plan their progress and learning

Who developed the SCQF?

The SCQF is managed by a partnership of SQA, the higher education sector (working through the Quality Assurance Agency (QAA), Colleges Scotland and Universities Scotland), and the Scottish Government. An industry representative also sits on the SCQF Board. However, a much wider range of stakeholders have overseen the SCQF's development, including Skills Development Scotland, learndirect scotland, the Confederation of British Industry, Confederation of Scotland's Local Authorities (COSLA), Federation of Small Businesses, Education Scotland and Communities Scotland.

Are qualifications that have the same level equal?

No. The SCQF level shows that qualifications at the same level involve the same complexity of learning, but each qualification may differ in terms of the subject, purpose and size. For example; qualifications on the same level may have a different number of credit points, which will show that more time is needed to achieve the qualification. For example, an Advanced Higher is at SCQF level 7 and has 32 credit points, while a Higher National Certificate is also at SCQF level 7and has 96 credit points. Not only are the qualifications different sizes, but they are also different types and serve different purposes.

Are all credit points worth the same?

Yes. (And no.) SCQF credit points are all allocated on the basis of one SCQF credit point to 10 learning hours. This means that the six SCQF credit points for a Higher Unit and the six credit points for an Intermediate 2 Unit each represent 60 hours of learning. However, the credits for Higher have been gained at level 6, while the credits for Intermediate 2 have been gained at level 5. This means that the learning at level 6 is more complex than level 5.

Do I aim to get as many credits as possible, or as many qualifications at the highest level?

You should aim for the programmes of learning that are best for you at different times of your life. For example, at school you might try for Highers (level 6). Later on, you might want to learn a new skill as a hobby, and that qualification could be at SCQF level 5; or during your working life you might take an SVQ at SCQF level 7.

Do credits entitle me to study for another qualification or job?

Individual universities and colleges set entry requirements for their courses, so it is up to them to determine how relevant your learning is compared to their requirements. However, the SCQF level and credit points of your qualifications help them to make this decision.

Employers are normally more likely to be interested in the SCQF level of your qualifications than the number of points achieved. However, credit points indicate the amount of learning you have achieved at an SCQF level, and will tell the employer how big the qualification is.

The SCQF:

  • helps qualification-providers describe programmes of learning that lead to qualifications and makes the relationship between qualifications clearer
  • clarifies entry and exit points, and supports the development of routes to progress from qualification to qualification
  • maximises opportunities to transfer credit between qualifications
  • helps learners plan their learning and progress

Where will I see the SCQF?

Information about the SCQF appears on your Scottish Qualifications Certificate. Many colleges and universities mention the SCQF in their prospectus or on their website. Local authorities have been using SCQF since 2001 to report on school attainment.

Who uses the SCQF?

SQA, colleges and universities have been working with the SCQF for some years. In Scotland, universities use the SCQF to describe their qualifications and all degrees offered by universities have been placed on the Framework. This helps learners to move and progress between programmes and institutions.

What other qualifications are in the SCQF?

The Framework already includes some non-mainstream qualifications. For example, Midlothian Council has had its Crèche Worker training course placed on the Framework, and qualifications offered by the Chartered Institute of Bankers in Scotland and the Scottish Police College have been included in the SCQF Framework too.

Will SCQF replace qualifications like doctorates, degrees and HNC/Ds?

No. You will still be awarded a degree or a Diploma. The Framework doesn't replace qualifications - it simply shows how one qualification broadly compares with another.

Does the SCQF award qualifications?

No. Awarding and accrediting qualifications is done by SQA and other organisations like universities, colleges, statutory and professional bodies. Additionally, colleges can credit rate their own or other organisations provisions.

Does the SCQF measure the quality of teaching?

No. That is not part of the SCQF's purpose. The Framework is a new way of comparing and understanding Scottish qualifications. Education Scotland reviews the quality of learning and teaching in Scotland.

Does the funding that schools, colleges and universities get depend on the SCQF level of the courses they teach?

No. This is not part of the SCQF's purpose. Funding is reviewed by other organisations such as the Scottish Funding Council, local authorities and Scottish Enterprise.

What SCQF information is shown on the Scottish Qualifications Certificate SQC?

The certificate has three sections:

  • The summary of attainment, which lists all of the Group Awards, Courses and stand-alone Units that you have achieved and shows SCQF levels of the qualifications which have been credit-rated
  • The detailed record of attainment gives more detail about the qualifications you've achieved since the last certificate was issued, and will include SCQF levels and credits
  • The profiles section shows your current achievements in Core Skills and SCQF credits

Why do I need to know about the SCQF?

The SCQF can help learners to negotiate their way through the lifelong learning journey. They need to know that they can use their SCQF credit points towards new qualifications, and that there are different paths they can take. For example, many learners who have achieved an HND have used this credit towards a degree - instead of entering a university in year 1 they enter into year 2 or 3. This will become even more important as more and more qualifications are included in the Framework.

How do I work out the total SCQF credits I have?

On your Scottish Qualifications Certificate there's a profile page that gives you a breakdown of all the credit points you have gained and their SCQF levels.

How were grades 1 - 6 in Standard Grades shown in the SCQF?

The grades 1 - 6 showed how well the learning had been achieved within one of three levels:

  • grades 1 or 2 were awarded at Credit Standard Grade - SCQF level 5
  • grades 3 or 4 were awarded at General Standard Grade - SCQF level 4
  • grades 5 or 6 were awarded at Foundation Standard Grade - SCQF level 3

Why do grades  A, B, C and D get the same number of credit points in National 5, Higher, Advanced Higher and Intermediate 1 and 2 ?

The SCQF level is a guide to the general level of knowledge and skill needed to achieve that award. The number of SCQF credit points gained doesn't change depending on your grade - the SCQF credit points reflect how much learning you've achieved, not how well you've learned it. Your grades show how well you have done.

Does the SCQF make a difference to my exam results?

No, the SCQF has no effect on exam results. Level and credit are gained when you achieve individual Units and external assessments. The grading you get in an exam does not affect the SCQF level. Please see the above question above 'Why do grades A, B, C and D get the same number of credit points in National 5, Higher, Advanced Higher and Intermediate 1 and 2?'.

What if I sit a number of qualifications at the same level?

It makes no difference. Each individual qualification is allocated an SCQF level and you will be awarded each qualification, even if these are at the same level. For example, National 5 and Intermediate 2 are both at level 5. If you achieve these you will be awarded both qualifications and gain SCQF credit points for each. These examples have 24 credit points each, giving you 48 SCQF credit points at SCQF level 5. It's the same if you achieve two National 5s - you get 48 points at level 5.

What support will candidates have to help them understand all of this?

All candidates receive the flyer 'About Your SQC' with their certificate. As well as explaining your results, this tells you what the SCQF is, how it works, and what it means for you.

All SQA centres (schools and colleges for example) have received a short guide to the SCQF called 'Achievement Counts', which is designed to help learners understand the SCQF. It is available to download on the SCQF website, www.scqf.org.uk. All SQA centres also have supplies of 'Your Exams' and 'About your SQC'. 

Copies are also available from the SCQF office, by e-mail: s.houtenfeeley@scqf.org.uk or telephone: 0141 225 2927.

All SQA Centre Co-ordinators have a Resource Pack containing copies of presentations, guides and leaflets to help explain the SQC and the SCQF to colleagues, parents and learners.

If you have any questions on the new SQC, please contact SQA's Business Development & Customer Support Team on: 0303 333 0330 or e-mail: mycentre@sqa.org.uk

Is there an easy way to see SQA qualifications in the SCQF?

Please download our Ready Reckoner (94 KB) of SQA qualifications in the SCQF.

Will the SCQF help candidates get a college or university place?

Not directly. Entrance into college or university is at the discretion of the institution, and normally relies on learners' grades and subjects. However, the SCQF will help colleges and universities understand what learners have achieved. As more qualifications are allocated an SCQF level and credit points, the SCQF information will become important to the institutions to help make entry and credit transfer decisions.

Will the SCQF help candidates get a job?

Not directly, but the Framework diagram is a useful way to show potential employers what level of learning has been achieved. Work is continually being done to help employers understand how the SCQF can help them recruit the employees they need.

I have heard the terms 'general credit' and 'specific credit' being used. What does this mean?

The SCQF credit points given to a qualification are 'general' credit points. They don't relate to any subject or any particular purpose - they just help people understand how qualifications relate to one another.

If the holder of an award decided to apply for a different type of qualification, he or she might be able to use some or all of the credits achieved towards the new qualification, but this would depend on the subject match. For example, an HND in Business might provide a large number of credits toward a degree in Business, but only a small number of credits towards a professional qualification in Accounting. Specific credit means credit that would count for a specific purpose - it is usually given at the discretion of the institution you're applying to.

What if I have enough general credit points but not sufficient specific credit points for progression?

An institution may ask for a number of credits in a specific subject area at a particular SCQF level, and may ask you to supplement your learning to gain these credits. This may be at a level below or above the general credit points you already have.

Will the SCQF replace recognition for prior learning/experience?

No, but the 'SCQF Handbook' contains guidance on recognition of prior learning that may help to quantify it. This can be found on the SCQF website (www.scqf.org.uk).

Individual institutions will also have their own policies on recognition of prior learning and experience.

Do other countries have their own Frameworks?

The current Frameworks for England and Nothern Ireland are the National Qualifications Framework (NQF). The HE sector has the Framework for Higher Education Qualifications (FHEQ). In Wales, the Credit and Qualifications framework Wales (CQFW) incorporates the NQF, QCF and HE Frameworks.

The Republic of Ireland has its own Framework, the National Framework of Qualifications for Ireland which, like the SCQF, includes general qualifications normally taken at school, vocational education and higher education.

The Qualifications can cross boundaries (886 KB) leaflet shows the Frameworks of the UK and how the qualifications within them roughly compare.

Additionally there is a European Qualifications Framework (EQF). The idea behind this Framework is that each European member nation will reference their Framework to the EQF. This may act as a translation device and provide a common currency by which learners and workers will be able to have their learning compared across Europe.

Do stand-alone Units have an SCQF level and credit points?

SQA Units have an SCQF level and credit points. However, not all SVQs have SCQF credit points, as they are owned by the Sector Skills Councils, which are responsible for these qualifications.

The Scottish Qualification Certificate (SQC) issued by SQA reports the level and credit points of each Unit a candidate achieves, in addition to the level of the overall qualification, to which they may contribute.

Will all SQA Group Awards be positioned on the SCQF?

Group Awards are positioned on the SCQF. However, a small number of legacy qualifications do not. These will either lapse or be replaced by SCQF credit rated qualifications.

Are SVQs given level and credit points in the SCQF?

The ready reckoner that shows the mainstream Scottish qualifications in the SCQF shows SVQs notionally positioned. The Scottish Government had previously funded a project to credit rate (the process of allocating SCQF level and SCQF credit points to be placed in the Framework) individual SVQs. This work was led by SQA and involves Sector Skills Councils (who develop the standards that SVQs are based on), and awarding bodies approved to deliver SVQs in Scotland have contributed to this work. 

SVQs are made up of different Units, and because of this, the amount of credit they are awarded varies. SVQs are also made up of mandatory and optional Units, and so some people will have the same SVQ at the same level but will have a slightly different number of SCQF credit points, depending on which optional Units they completed. 

Many SVQs have been credit-rated, with other SVQs being available for credit-rating as appropriate, such as when they come up for review or revision.

Your Certificate

Your Scottish Qualifications Certificate (SQC).

Find out more information about your Scottish Qualification Certificate.

I didn't get the results I expected / I failed to meet the university offer conditions. What should I do?

If you didn't get the results you were hoping for, or you did better than you expected, the Universities & Colleges Admissions Service (UCAS) will be happy to speak to you, and give you some guidance on what to do next.

UCAS contact details:

Telephone number:     0371 468 0468

Facebook                    facebook.com/ucasonline

Twitter                         @ucas_online

Operational hours:      Monday - Friday, 08:30 am - 6.00 pm.
Address:                      UCAS, Rosehill, New Barn Lane, Cheltenham, Gloucestershire GL52 3LZ

Looking for careers advice?

If you're looking for career's advice, please call the Skills Development Scotland Results Helpline, where qualified careers advisors will be on hand to offer you advice, and to discuss clearing vacancies, and alternative options.

Skills Development Scotland Results Helpline

Telephone number:     0808 100 8000
Web:                             www.myworldofwork.co.uk/examresults
Operational period:     04 - 11 August 2020
Opening hours:           Tue 4 & Wed 5 August         8am - 8pm
                                      Thu 6  & Fri 7  August          9am - 5pm
                                      Mon 10 & Tue 11 August      9am - 5pm

Will colleges or universities accept my grades this year?

Yes. Your qualifications are fully recognised as they would be in any year. SQA has been in regular discussion with UCAS (the University and College Admission Service), Colleges Scotland, and Universities Scotland, who are fully aware of the situation and will help you to progress on to the next stage of your education.

I haven't received my certificate, how can I find out my results?

Has the mail been delivered?

If the mail hasn't been delivered, remember that there may be a delay due to the volume of mail. Wait until you know that the post has been delivered in your area.

Did you register to receive your results by text and/or e-mail?

If you did register, you will have received notification of your results. Please check your spam and junk folder, or contact your service provider. If the mail has definitely been delivered, you can contact your school or college when the new term starts to arrange for another certificate to be sent.

If you didn't register, please be patient and wait until the post has been delivered in your area. If your certificate doesn't arrive in the post, MySQA re-opens tomorrow at 9am. You will be able to sign up then to view your results. You can also contact your school. They have a copy of your results.

My certificate is damaged — can I get a new one? 

If your certificate has been damaged in the post, your school or college can request a new one for you. Speak to you teachers or lecturers when you return to school or college.

My name has been spelled incorrectly.

If there is an error on your certificate, your school or college can request a new one for you. Speak to your teachers or lecturers when you return to school or college and ask them to request a new one on your behalf.

I have moved house and not received my certificate at the my new address.

If you registered to receive your results by text and/or e-mail, you will receive notification of your results - these are sent from 8am.

Please check your spam and junk folder, or contact your service provider.

If you didn't register, MySQA re-opens tomorrow at 9am. You will be able to sign up then to view your results. Alternatively, you can contact your school — they have a copy of your results.

To get a copy of your certificate, please contact your school or college.

There are results missing from my certificate.

If you're missing results, or there are results listed that you weren't expecting to see, speak to your teachers or lecturers when you return to school or college.

Your school or college will look into this for you. SQA will only send you an updated certificate once the school or college provides us with the necessary information.

Why have I received two certificates with different information on them?

You may have two different Scottish Candidate Numbers linked to your name. This could have happened if you have recently changed your name, or you've been studying at different centres where a new Scottish Candidate Number has been generated

Take both certificates to your school or college and ask them to contact SQA. We will then merge the information together on a single certificate.

Can I have something removed from my certificate?

We can only amend your certificate if there has been an error. If you think there has been an error, speak to your teachers or lecturers when you return to school or college.

I successfully completed the National 4 Added Value. Why is it not on my certificate?

If you're missing results, or there are results listed that you weren't expecting to see speak to you teachers / lecturers when you return to school or college. Your school or college will look into this for you. SQA will only send you an updated certificate once the school or college provides us with the necessary information.

If your school/college has registered you for the Added Value Unit, and submitted your results, it will be recorded under the National Units section of the certificate under: [subject area] Assignment SCQF Level 4.

I have received a letter saying I have not been successful in achieving the full award(s) in the National Course(s). What does that mean? 

This means that you have not been awarded an A-D grade in one or more of the National Courses you did this year.

Any National Units you have achieved will be recorded on a separate certificate.

If you're missing results, or there are results listed that you weren't expecting to see, speak to your teachers or lecturers when you return to school or college.

I sat my qualifications in Gaelic — does this make any difference?

This year, each candidate who has undertaken National Qualifications through the medium of Gaelic will receive a single certificate displaying these qualification titles in Gaelic.

The following subjects are awarded by SQA through the medium of Gaelic:

  • National 3 / National 4 / National 5: Applications of Mathematics
  • National 3 / National 4 / National 5: Geography, Modern Studies, History
  • National 4 / National 5: Mathematics
  • Higher: Geography, Modern Studies, History, Mathematics
  • Advanced Higher: Geography, Modern Studies, History, Mathematics

MySQA

If you signed-up for and activated a MySQA account, the qualifications you achieved through the medium of Gaelic will be displayed in Gaelic in the text message, and in the email you receive.

SCQF points

Qualifications undertaken through the medium of Gaelic have the same number of SCQF points as their equivalent in English.

UCAS tariff

Qualifications undertaken through the medium of Gaelic also have the same number of UCAS points as their equivalent in English.

Why are the Gaelic medium course titles not listed on my certificate?

All Gaelic medium course and unit / element titles will be reported in Gaelic on your certificate.

This includes the exam code element in the detailed record of attainment. If you do not complete the course, or receive no award, you will still see the units/elements that you have attained. These will be reported in Gaelic.

Qualification titles and units/elements that appear in Gaelic on the certificate will be followed by an English translation in brackets. There will also be a recognition statement (in English) on your detailed record of attainment to indicate that the course was assessed and attained through the medium of Gaelic (if you achieve the complete course award).

If you're missing results, or there are results listed that you weren't expecting to see, speak to your teachers or lecturers when you return to school or college.

Why does my certificate not have the correct Gaelic spelling (eg grave accents).

Unfortunately, some characters used in Gaelic cannot be printed on your results certificate. We are reviewing this as part of our Gaelic Language Plan commitments.

Can I order a replacement certificate in Gaelic?

Replacement certificates can be ordered via the Replacement Certificate Service. Only replacement certificates ordered for candidates who sat exams from 2012 onwards will display course titles and units/elements in Gaelic. Replacement certificates for years up to and including 2011 will be issued in English only.

What are core skills?

Core Skills are a group of five skills that are key to learning and working in today's world. Employers have identified these skills as those that are most likely to be needed in any work environment. This does not mean that every job will need people who are proficient in all five core skills but it does mean that every job will require some level of ability in some or all these skills.

The five core skills are:

  • Communication
  • Numeracy
  • Information and Communication Technology
  • Problem Solving
  • Working with Others

Why do the core skills I've been awarded not show on my certificate at the same level as my course and unit achievements?

Don't worry, the Core Skills that are built into our qualifications are not always at the same level as the course or unit itself.

For more information about this, speak to your teachers or lecturers at your school or college, or visit the Core Skills page on our website (www.sqa.org.uk/coreskills)