Customer charter

We believe our customers come first and are entitled to expect excellent customer service. We strive to give you this through personal accountability and professional commitment.


We are committed to making our service easily accessible to everyone. If you have specific needs, we will make reasonable adjustments wherever possible.

Make a complaint

If something goes wrong or you are unhappy with our service, please tell us.

Service statements

How we handle and respond to your enquiries.

Expected behaviours

The right to be treated with respect and dignity.