Customer charter
We believe our customers come first and that you are entitled to expect excellent customer service. We strive to give you this through personal accountability and professional commitment, working with you to ensure that our products and services meet your needs.
Accessibility
We are committed to making our service easily accessible to everyone. If you have specific needs, we will make reasonable adjustments wherever possible.
Complaints and feedback
We encourage feedback and the opportunity to improve our service.
Service statements
How we handle and respond to your enquiries.
Unacceptable Actions
What we consider aggressive and unreasonable behaviour.
