Customer charter

We believe our customers come first and that you are entitled to expect excellent customer service. We strive to give you this through personal accountability and professional commitment, working with you to ensure that our products and services meet your needs.


We are committed to making our service easily accessible to everyone. If you have specific needs, we will make reasonable adjustments wherever possible.

Complaints and feedback

We encourage feedback and the opportunity to improve our service.

Service statements

How we handle and respond to your enquiries.

Unacceptable Actions

What we consider aggressive and unreasonable behaviour.